Privacy policy

 

PRIVACY POLICY — IMMIGRANT’S VINEYARD / RURU WINES

Last updated: November 6, 2025

Immigrant’s Vineyard operates this store and website — including all information, content, features, tools, products and services — to provide you with a curated shopping experience (the “Services”). Immigrant’s Vineyard and Ruru Wines are trading names of Roland & Lucienne Enterprises Ltd.

Our online store is powered by Shopify, which helps us provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.

If anything in this Privacy Policy conflicts with our Terms & Conditions, this Privacy Policy applies in relation to how we collect, process and disclose your personal information.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.

If you have questions, please contact us at:
📧 info@immigrantsvineyard.co.nz
📍 10 Airport Road, Alexandra, 9391, New Zealand

1. What Personal Information We Collect

When we say “personal information,” we mean information that identifies you or could reasonably be linked with you.

Personal information does not include information that has been anonymised or aggregated so it cannot identify you.

The personal information we may collect includes:

Contact details

  • Name

  • Billing & shipping address

  • Phone number

  • Email address

Financial information

  • Credit/debit card details

  • Other payment details
    (Processed securely by payment providers; we do not store full card details.)

Account information

  • Username / password

  • Preferences & account settings

Transaction information

  • Wine purchases, returns, exchanges

  • Items you view or add to your cart or wishlist

  • Purchase history

Communications

  • Customer service messages or enquiries

Device information

  • IP address

  • Browser information

  • Network connection details

Usage information

  • Pages viewed

  • Interaction with the website

  • Date/time information

We may also create inferences based on this information to improve your shopping experience.

2. How We Collect Personal Information

We may collect information:

Directly from you

When you:

  • Browse the website

  • Place an order

  • Create an account

  • Contact us

Automatically

When you:

  • Use the Services

  • Interact with our website

  • Use cookies or similar technologies

From service providers

For example:

  • Payment processors

  • Customer service platforms

  • Shopify analytics

From partners or other third parties

Only where lawful and appropriate.

3. How We Use Your Personal Information

We use your personal information to:

Provide, tailor & improve the Services

Including to:

  • Process payments + fulfil orders

  • Manage deliveries + returns

  • Manage your account

  • Recommend wine or related products

  • Allow you to post reviews

  • Improve your onsite experience (e.g. remember your preferences)

Marketing & promotions

We may:

  • Send promotional emails, texts, or mail

  • Show you online advertisements

  • Customise marketing based on your behaviour

You may unsubscribe at any time.

Security & fraud prevention

We may:

  • Verify your identity

  • Monitor fraudulent or malicious activity

  • Protect public safety

If you create an account, please keep your password secure.

Communicating with you

We may:

  • Answer questions

  • Provide customer support

  • Contact you about orders or account issues

Legal reasons

We may:

  • Comply with law

  • Respond to law enforcement requests

  • Resolve disputes

4. How We Disclose Personal Information

We may disclose your personal information to:

Service providers

Including:

  • Shopify

  • Payment processors

  • Fulfilment + shipping

  • Cloud storage

  • Customer support

  • Data analytics

Business + marketing partners

To:

  • Provide marketing & personalised ads

  • Improve product recommendations

These partners use your information under their own privacy policies.

Where required by law, you may have the right to opt out of personalised “targeted advertising”.

With your direction or consent

For example:

  • Shipping

  • Social media integrations

Affiliates

Within our corporate group.

In business transactions

Such as:

  • Sale

  • Merger

  • Bankruptcy

To comply with law

  • Subpoenas

  • Court orders

  • Regulatory requests

5. Our Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Shopify may process personal information internationally.
Shopify may also independently process certain personal information to support its platform and other merchants.

Where Shopify controls this processing, it is responsible for:

  • Responding to privacy rights requests

  • Its own data practices

You can learn more here:
🔗 https://www.shopify.com/legal/privacy
🔗 https://privacy.shopify.com/en (rights request portal)

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep your account logged in

  • Remember your shopping cart

  • Understand how you use the website

  • Improve performance

You can disable cookies in your browser; however, some features may not work.

Marketing emails may use web beacons to understand engagement. This data is aggregated and not tied to identifiable individuals.

7. Children’s Data

The Services are not intended for children or anyone under the legal purchase age for alcohol.

We do not knowingly collect personal information from children.
If you are a parent/guardian and believe a child has provided personal information, contact us and we will delete it.

8. International Transfers

Information may be processed outside New Zealand.

Where required (e.g. EU/UK customers), transfers may rely on:

  • Standard Contractual Clauses

  • Other recognised safeguards

9. Data Security & Retention

We take reasonable steps to keep your data safe.
No system is 100% secure, so we recommend not sending sensitive details via unsecured channels.

We keep personal information only as long as needed for:

  • Providing Services

  • Legal obligations

  • Resolving disputes

10. Your Rights

Depending on where you live, you may have rights to:

  • Access / request a copy of your info

  • Ask us to correct inaccurate info

  • Request deletion

  • Request transfer (data portability)

  • Manage communication preferences

To exercise these rights, contact us at:
📧 info@immigrantsvineyard.co.nz

You may also need to verify your identity.

Shopify-specific privacy rights can be exercised here:
🔗 https://privacy.shopify.com/en

We will not discriminate against you for exercising your rights.

You may choose to appoint an authorised agent.

11. Complaints

If you have concerns about how we process personal information, you can contact us using the details below.

New Zealand-based complaints may also be made to the Office of the Privacy Commissioner:
🔗 https://www.privacy.org.nz

12. Third-Party Links

Our Services may contain links to third-party websites or platforms.
We are not responsible for their privacy or security.
Please review their policies before submitting information.

13. Contact Us

For privacy questions, requests or complaints, please contact:

Immigrant’s Vineyard / Ruru Wines
📧 info@immigrantsvineyard.co.nz
📍 10 Airport Road, Alexandra, OTA, 9391, New Zealand

14. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Updates will be posted on this page with a revised “Last updated” date.
We will notify you where required by law.